In order for the app to locate the Zosi device on your network, the DHCP setting on the router needs to be enabled, the firewall on the router needs to be closed. If it appears that the IP Camera, DVR, or NVR is online, the issue may be related to DHCP settings on the router. If you get an “OK” message, try again connecting the app and see if it gets stuck. On the Network page, make sure the “Obtain an IP Address Automatically” option is enabled, and that there is no information in the Username or Password fields, then select Test. Once online, access the Main Menu of the unit and then navigate to Network settings. Then plug it back and allow the recorder to boot up. Reboot the DVR, NVR camera system, and the router by unplugging the power connection for 60 seconds. Also, try to open a website on the phone to ensure that the internet works. Basically, switch between the WiFi and 4G/5G/LTE connections until it works. Additionally, you may turn it off and then use the mobile data to continue the setup. Turn off the WiFi on your phone and turn it on again. If you happen to have this issue, try the following suggestions: Or there’s a problem with the internet connection (randomly dropping). Are you having trouble with the Zosi Smart app failing at 84% or 85%? Generally speaking, when the app fails at 80% or 90%, it’s related to the IP camera, DVR, or NVR being offline.
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